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Privacy policy


Thistle Insurance Services Limited, is part of the Jardine Lloyd Thompson Group and is committed to upholding the privacy of its employees, clients and site users and does not sell, rent, loan, trade or lease any personal information that is recorded on our site. You can visit this site without disclosing any personal information.

By visiting this web site you are accepting the practices described herein. Any dispute you have regarding privacy is subject to this Privacy Policy and the Terms and Conditions of Use. We reserve the right to update them without notice and we recommend you visit these sections regularly as continued use of this site after a change will constitute acceptance of the new terms.

This site may provide links to third-party sites for your convenience and information. If you access those links, you will leave our site. We do not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party sites.

A cookie identifies your computer to a server that then enables information to be stored on the hard drive of your computer. Cookies allow a computer to be identified as corresponding to one that has accessed another website or visited Site previously. Cookies are commonly used on the Internet and do not harm your computer system.

The cookies used on the Site do not include any information that others could read and understand about you, such as your name, or any account or policy number. They contain no personal information about you.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. We also use JavaScript to speed up your online purchasing experience. If you disable either Cookies or JavaScript, you will not be able to use this website.

Data Collection and Use
If you decide to apply online for a product or service or for a quote on a product or service offered you may be asked to provide personal contact details (such as name, postal address, telephone number and e-mail address), financial information (for example, account or credit card details) and demographic/profile information (for instance, your postcode and age).

If we require sensitive personal data then we will ensure that the collection and use is in strict accordance with the "applicable legislation" principles of data protection and data privacy.

Your personal information may be held by Thistle Insurance Services Limited on computer or manual files and will be used for administration purposes including carrying out claims handling and fraud prevention in connection with any insurance cover we arrange for you.

Employees, contractors and agents of Thistle Insurance Services Ltd or JLT Group PLC may be given access to the information that you provide to us, but their use of such information shall be limited to the performance of their duties. Such employees, contractors and agents who have access to your personal data are required to keep that information confidential and are not permitted to use it for any other purposes.

It will not be passed to any other party without your permission for any reason not related to your insurance with us.

To comply with data protection legislation it is our policy to deal only with any person named on the policy who contacts us regarding the policy. If you would like someone else to be able to deal with your policy for you on a regular basis please let us know. In some exceptional circumstances we may also deal with other people who call us on your behalf. If at any time you would prefer us to deal only with you, please call to let us know.

The details you provide may also be used to update our records and those of companies within the Jardine Lloyd Thompson Group so that we may provide you, from time to time, with risk or insurance related information or details of services, or products, which we think, may be of interest to you.

Please advise us if you do not wish your information to be used in this manner.

You can change and modify any information that we hold about you by contacting us by completing our contact form or in writing to:

Thistle Insurance Services Limited
Southgate House
Southgate Street

A copy of all the information we hold about you can be obtained by requesting it in writing to the address above. You will be charged a fee of £10 to cover our administrative costs of providing you with the information.

Any enquiries about our data protection or privacy policy or practices should be addressed to:

Data Protection Officer
Jardine Lloyd Thompson Group plc
Company Secretariat
The St Botolph Building
138 Houndsditch
London EC3A 7AW

We use Internet standard encryption technology to scramble your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. To check that you are in a secure area of our site look at the bottom right of your browser and you will see a closed padlock or an unbroken key.

Our Secure certificate acts as our digital ID card and proves we are who we say we are. To obtain this certificate we have had to prove our identity, location and authenticity.

We will never ask you to confirm any account or credit card details via email and if you receive an email claiming to be from insurantz.com or JLT Group asking you to do so then please ignore it and do not respond.

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