Official Insurance Partner:
Marie Curie Cancer Care Etape Caledonia
Marie Curie Cancer Care Etape Mercia
Marie Curie Cancer Care Etape Pennines
Bicycle equipment insurance from Cycleguard

Frequently asked questions (FAQs)

We have split the FAQ's into 10 sections - please click on the relevant link to see those questions.

About the cover
About proof of ownership
About the policy options (Active/Leisure/Electric bike options)
About the policy options (area cover)
About bikes, parts and accessories
About locks and security
About the company
About the site
Problems opening or receiving documents
How to complain

About locks and security
  • 1) I have a lock which isn't included in your approved lock list what should I do?
    • All the locks on our list have been tested by Sold Secure and we are confident that they provide the best level of defence against cycle theft, so we would advise that you buy one of those locks and use your existing lock as a secondary lock.

      If you feel that your lock offers the same level of protection to a similar lock on our list, then you can call us or the lock manufacturer to see whether it is suitable. Locks that may fall into this category are:
      o Foreign locks which have been tested to a similar standard as Sold Secure but in a different country
      o A motor bike or motor scooter lock tested to Sold Secure standards

      It's very unlikely that a budget lock or braided lock offer sufficient protection and as mentioned above, we would advise that you invest in an approved lock.

If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)
Questions marked with an asterisk (*) are compulsory.
Your email address:*
Email addresses are never sold or given to anybody.
Your question:*
HELPLINE 0844 826 2297
Call our UK-based call centre for immediate help and advice
Mon to Fri 9.00am to 6.00pm
Enter the total value of the bicycle(s) you want to insure
Enter your postcode:
Our approved locklist
> Thistle Insurance Services Ltd
> Terms of use
> Privacy policy
> Contact us
> Earn money with us
The good web  guide    HACKER SAFE certified sites prevent over 99.9% of hacker crime.      
Click for free callback