WEB12 - Attenda
Helpline: 0333 004 3444
Mon to Fri 9.00am to 6.00pm

Frequently asked questions (FAQs)

We have split the FAQ's into 10 sections - please click on the relevant link to see those questions.

About the cover
About proof of ownership
About the policy options (Active/Leisure/Electric bike options)
About the policy options (area cover)
About bikes, parts and accessories
About locks and security
About the company
About the site
Problems opening or receiving documents
About your payment plan

About proof of ownership
  • 1) I recently bought my bike from eBay, I don't have a receipt for it can I still insure it?
    • Yes, although you should make sure that the value you insure it for sufficiently covers a new bicycle of the same style, quality and functionality. This is because we replace bicycles on a new for old basis if you put a lower value in, you may have to make up the difference to get a bicycle of similar functionality.

      As you don't have a receipt, we'd advise that you have a picture taken of you with the bike (preferably auto dated) and keep that in a safe place, should you have to make a claim. Keeping a copy of the auction and any Paypal payment record would also be useful.

If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)
Questions marked with an asterisk (*) are compulsory.
Your email address:*
Email addresses are never sold or given to anybody.
Your question:*

Instant Quote Indicator

Enter the total value of
the bicycle you want to insure

Enter your postcode:
Our approved locklist
Click for free callback

Official Insurance Partner:

Marie Curie Cancer Care Etape Caledonia Marie Curie Cancer Care Etape Pennines
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
Investors In Customers