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Frequently asked questions (FAQs)


We have split the FAQ's into 10 sections - please click on the relevant link to see those questions.

About the cover
About proof of ownership
About the policy options (Active/Leisure/Electric bike options)
About the policy options (area cover)
About bikes, parts and accessories
About locks and security
About the company
About the site
Problems opening or receiving documents
How to complain
About your payment plan

About proof of ownership
  • 1) I recently bought my bike from eBay, I don't have a receipt for it can I still insure it?
    • Yes, although you should make sure that the value you insure it for sufficiently covers a new bicycle of the same style, quality and functionality. This is because we replace bicycles on a new for old basis if you put a lower value in, you may have to make up the difference to get a bicycle of similar functionality.

      As you don't have a receipt, we'd advise that you have a picture taken of you with the bike (preferably auto dated) and keep that in a safe place, should you have to make a claim. Keeping a copy of the auction and any Paypal payment record would also be useful.


If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)
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