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Helpline: 0844 826 2297
Mon to Fri 9.00am to 6.00pm

Frequently asked questions (FAQs)


We have split the FAQ's into 10 sections - please click on the relevant link to see those questions.

About the cover
About proof of ownership
About the policy options (Active/Leisure/Electric bike options)
About the policy options (area cover)
About bikes, parts and accessories
About locks and security
About the company
About the site
Problems opening or receiving documents
How to complain

About the site
  • 1) Is this site secure?
    • We have a secure server with 128-bit encryption on our secure socket layer (SSL), ensuring your details are totally safe and secure.

      The site is also totally secure and monitored daily by HackSafe to ensure our site conforms to strict standards. You can see the HackSafe / ScanAlert badge on the right hand side bar.

      Thawte Certificate we are Thawte certified. This certificate acts as our digital ID card and proves we are who we say we are. To obtain this certificate we have had to prove our identity, location and authenticity.

      Lock & Key Symbol to confirm our transaction pages are secure, look in the bottom corner of your browser window for the locked padlock or key symbol.
  • 2) I am having a problem in applying, can you help?
    • Firstly, please accept our apologies if you are having a problem.

      Secondly, please contact us and explain your problem as clearly as possible, also telling us what browser you are using and what platform (eg. 'Internet Explorer 5, on a PC') and we will help you as quickly as possible.

      If you are unable to carry out a transaction because the website is down, please call us on 0844 826 2297 and we will do this for you within normal business hours.


If you can't find an answer to the question you're looking for, submit your question and email address and we'll endeavour to get back to you as soon as possible with the answer. (Monday to Friday, 9am to 6pm only)
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