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Helpline: 0333 004 3444
Mon to Fri 9.00am to 6.00pm

Contact us

If you need to contact us, please use the contact/query form below or the appropriate phone number.
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For customer service, help and general enquiries
Customer service: 0333 004 3444 (Telephone) Monday to Friday
  0345 450 6743 (Fax) 9am - 6pm

For claims queries
Claims:               0333 004 1999 (Telephone) Monday to Friday
  0345 450 6743 (Fax) 9am - 5pm

Our postal address
Cycleguard
Thistle Insurance Services Limited
Southgate House
Southgate Street
Gloucester
GL1 1UB


How to make a complaint

If for any reason you are unhappy with us, we would like to hear from you. Making a complaint will not prejudice your right to take legal proceedings.

If you have a complaint about any aspect of this policy, our service or a claim please contact:

The Executive Manager of Customer Complaints
Thistle Insurance Services Limited
Southgate House
Southgate Street
Gloucester
GL1 1UB

If the complaint is still not resolved to your satisfaction, you can approach the Financial Ombudsman Service (FOS) at the address below:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone number: 0800 023 4567
Website address: www.financial-ombudsman.org.uk

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

If you bought one of our products online you can register your complaint via the Online Dispute Resolution (ODR) platform where you may be able to get help raising your complaint with the Financial Ombudsman Service.

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