Thistle Insurance Services Limited - Virtual insurance solutions
Niche insurance solutions for leisure pleasure and life
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Terms of Use

The Terms of Use are divided up into the following categories:

This site belongs to Thistle Insurance Services Limited. Authorised and Regulated by the Financial Conduct Authority. A member of the Jardine Lloyd Thompson Group. Registered Office: The St Botolph Building, 138 Houndsditch, London EC3A 7AW. Registered in England No. 00338645, VAT No. 244 2321 96

Intended Audience and Territory

This site is intended to provide information and assistance for members of the public in the United Kingdom interested in purchasing general insurance.


Thistle Insurance Services Limited as part of the Jardine Lloyd Thompson Group is committed to upholding the privacy of its employees, clients and site users and does not sell, rent, loan, trade or lease any personal information that is recorded on our site. You can visit this site without disclosing any personal information.

This site may provide links to third-party sites for your convenience and information. If you access those links, you will leave our site. We do not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party sites.


As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information, which are stored by your browser on your computer's hard drive. These cookies do not store any personal details relating to you or your credit cards.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. We also use JavaScript to speed up your online purchasing experience. If you disable either Cookies or JavaScript, you will not be able to use this website.

Data Collection and Use

When you request information through this site, we may need to know some personal information about you. When emailing us or requesting information we need your e-mail address, name and other limited personal identifiers, typically name and contact number.

Where you request services or products we will usually need additional limited data. Your personal data will be processed to provide information, goods, products and services you request in the form that you require.

If we require sensitive personal data then we will ensure that the collection and use is in strict accordance with the "applicable legislation" principles of data protection and data privacy.

We will not pass your details to anyone else outside the JLT Group without your permission.

The details you provide may also be used to update our records and those of companies within the Jardine Lloyd Thompson Group so that we may provide you, from time to time, with risk or insurance related information or details of services, or products, which we think, may be of interest to you. Please advise us if you do not wish your information to be used in this manner.

Any enquiries about our data protection or privacy policy or practices should be addressed to:

Data Protection Officer
Jardine Lloyd Thompson Group plc
Company Secretariat
The St Botolph Building,
138 Houndsditch,
London EC3A 7AW.


If you have any issues of concern, complaints or comments, please contact:

The Executive Manager
Customer Complaints
Thistle Insurance Services Limited
Southgate House
Southgate Street


We use Internet standard encryption technology to scramble your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. To check that you are in a secure area of our site look at the bottom right of your browser and you will see a closed padlock or an unbroken key.

We will never ask you to confirm any account or credit card details via email and if you receive an email claiming to be from Thistle Insurance Services Limited or JLT Group asking you to do so then please ignore it and do not respond.


If we supply a password to you for this site, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. JLT shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


Whilst all reasonable care has been taken in the preparation of this site no liability is accepted under any circumstances by Thistle Insurance Services Limited or Jardine Lloyd Thompson Group for any loss incurred as a result of reliance on any statement, error or any omission contained herein.

The statements within this site reflect our understanding of current and proposed legislation, which may change without notice.

The content of this site should not be regarded as specific advice in relation to the matters addressed.


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