Thistle Insurance Services Limited - Virtual insurance solutions
Niche insurance solutions for leisure pleasure and life
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Privacy Statement

We at Thistle Insurance Services Limited totally understand your concerns about how your details are used. We have a full privacy policy below but to save you time there's a very brief version:

  • We will never rent, sell or give your email address to anyone.
  • We may send you the very occasional email but we do not spam.
  • We will only deal with the policyholder or any person named on the policy.
  • We will not reveal any payment details to anyone other than the policyholder.

1. Introduction

Thistle Insurance Services Limited is committed to protecting the privacy of visitors to this web site. This Privacy Policy is designed to let you know what data we collect about you, how we store it and how we use it.

This website is operated by Thistle Insurance Services Limited, whose registered office is at The St Botolph Building, 138 Houndsditch, London EC3A 7AW and is registered in England number 338645. It is regulated by the Financial Conduct Authority and is a wholly owned subsidiary of Jardine Lloyd Thompson Group plc.

By visiting this web site you are accepting the practices described in this Privacy Policy. Any dispute you have regarding privacy is subject to this Privacy Policy and the Terms and Conditions of Use. We reserve the right to update them without notice and we recommend you visit these sections regularly as continued use of this site after a change will constitute acceptance of the new terms.

2. Information We Collect

2.1 Cookies - A cookie identifies your computer to a server that then enables information to be stored on the hard drive of your computer. Cookies allow a computer to be identified as corresponding to one that has accessed another website or visited Site previously. Cookies are commonly used on the Internet and do not harm your computer system.

The cookies used on the Site do not include any information that others could read and understand about you, such as your name, or any account or policy number. They contain no personal information about you.

If you prefer not to have cookies stored on your computer, you may change your browser settings to either refuse all cookies, or to ask you if you wish to accept a cookie each time a website tries to store one. The website contains more information about cookies and how you can manage them.

2.2 Personal Information - If you decide to apply online for a product or service or for a quote on a product or service offered by Thistle Insurance Services Limited you may be asked to provide personal contact details (such as name, postal address and e-mail address), financial information (for example, account or credit card details) and demographic/profile information (for instance, your postcode and age).

Your personal information may be held by Thistle Insurance Services Limited on computer or manual files and will be used for administration purposes including carrying out claims handling and fraud prevention in connection with any insurance cover we arrange for you. It will not be passed to any other party for any reason not related to your insurance with Thistle Insurance Services Limited.

2.3 Dealing with other people - To comply with data protection legislation, the request of many of our policyholders and to make the managing your policy more convenient, it is our policy to deal only with any person named on the policy who contacts us regarding the policy.

If you would like someone else to be able to deal with your policy for you on a regular basis please let us know. In some exceptional circumstances we may also deal with other people who call us on your behalf. If at any time you would prefer us to deal only with you, please call to let us know.

2.4 Exchanging Information- We exchange personal information with other approved organisations for underwriting and fraud prevention purposes and for the purpose of fulfilling claims. We may provide such information to others where required or permitted by law, and the Data Protection Act of 1998.

2.5 Modification of and Access to Data - You can change and modify any information that we hold about you by contacting us in writing at:

The Data Protection Officer
Thistle Insurance Services Limited
Southgate House
Southgate Street

A copy of all the information we hold about you can be obtained by requesting it in writing to the address above. You will be charged a fee of £10 to cover our administrative costs of providing you with the information.

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